FREQUENTLY ASKED QUESTIONS

Q: Where do I get my ebook?
A: Once your payment has been finalized, you'll receive an automatated email that contains your login info. It'll give you the link of where you can login, as well as your username and password. You can also log in here. Once you log in to the private membershp site, there's a link where you can download the ebook.
 
Q: I forgot my username and/or password, what do I do?
A: If you visit the member login page, there's a place that says "Lost password?" If you put in your email address, the system will automatically send you your information. You can also always email support [at] oneroastvegetable.com.
 
Q: I bought the ebook with the free illustrated recipes. I thought it was a one time purchase, not a monthly charge?
A: When you purchase the one month membership to the One Roast Vegetable Private Membership site "The Veggie Club" you can download the free ebook and the illustrated recipes. It is stated here: Terms Of Service and on our Sales Page that you will continue to be charged a monthly fee if you do not cancel.
 
Q: How do I cancel my membership?
A: We are sorry to see you go! You can cancel your renewal at anytime by emailing support [at] oneroastvegetable.com at least three days prior to your renewal date for manual cancellation. There will be no refunds for late cancellations. Please refer to the ending date of your subscription in your account on your membership page www.oneroastvegetable.com/members/member.php in order to cancel on time. You will continue to have access to the membership portal through the date you paid up to.
 
Q: I meant to cancel my membership but forgot. I cancelled now, can I have a refund for this month?
A: No sorry. We do not offer full or partial refunds for late cancellations. You must cancel your membership before the next payment in order to not be charged. Once you have cancelled you will continue to have access to the portal through the date you are paid. The only exception is if you contact us within the first 21 days of your initial purchase requesting a refund - we will of course honour our 21 day money back guarantee.

Questions, comments, or feedback?
Email support [at] oneroastvegetable.com
or call toll free within Canada/USA at 1-877-700-5640 and I'll be glad to get back to you.

© 2008-2011 . One Roast Vegetable